Shipping policy
📦 Delivery Policy (Shipping Policy)
Delivery Method
We offer two delivery options across South Africa:
1. Standard Delivery (R99)
Delivery to your door via our trusted courier partners (The Courier Guy and Aramex).
2. The Courier Guy Locker (PUDO) Locker Collection (R89)
Delivered to a Courier Guy Locker (PUDO) locker of your choice.
How It Works
Select "The Courier Guy Locker (PUDO) Locker Delivery" at checkout.
Enter your home or work address to complete checkout.
Our team will reach out via Email or WhatsApp to confirm the lockers closest to or within the postal address area to get confirmation before the order is dispatched. No order will be dispatched without confirmation.
Alternatively email your preferred PUDO locker location together with your Order Number, contact number, and full name to: ultimategiftssa@gmail.com
We will arrange delivery to your selected locker and provide tracking information once your order has been dispatched.
All orders placed with Ultimate Gifts SA are delivered within South Africa. Free shipping applies to qualifying orders above R599.00 unless otherwise stated during promotional campaigns.
Order Processing & Delivery Time
Our products are carefully curated and prepared after your order is placed.
Order Processing Time: 24 - 48 Hours
Estimated Delivery Time: 8 - 11 Business Days from order confirmation
Delivery times may vary depending on your location and courier-related delays outside of our control.
Shipping Areas
We currently deliver nationwide within South Africa.
Outlying & Remote Areas
Certain outlying, remote, or high-risk delivery areas may incur an additional surcharge imposed by the courier company.
Any such surcharge is determined solely by the courier and is not included in Ultimate Gifts SA's standard delivery fee or free shipping offers.
Should an additional surcharge apply, the customer may be required to make payment directly to the courier company before delivery can be completed.
By placing an order, the customer acknowledges and accepts responsibility for any courier-imposed outlying area surcharges. Ultimate Gifts SA cannot be held liable for these additional charges and will not be responsible for paying such fees on behalf of customers.
Tracking Information
Once your order has been dispatched, you will receive a tracking number via email or WhatsApp (where applicable).
PUDO Locker Collections
Customers selecting PUDO Locker Delivery are responsible for collecting their parcels from the selected locker within the collection period specified by The Courier Guy.
The Courier Guy typically allows approximately 36 hours for collection after the parcel becomes available, although this timeframe may change from time to time.
Failure to collect a parcel within the allocated timeframe may result in the parcel being returned, delayed, or requiring rebooking and additional courier charges.
Any costs associated with missed collections, redelivery, locker rebooking, or rescheduling are the responsibility of the customer. Ultimate Gifts SA cannot be held liable for any additional costs incurred due to failure to collect a parcel within the courier's specified collection period.
Delivery Delays
While we strive to meet all delivery estimates, Ultimate Gifts SA is not responsible for delays caused by:
Courier service disruptions
Public holidays
Severe weather conditions
High-volume shipping periods
Incorrect or incomplete delivery information provided by the customer
Delays caused by third-party courier companies
Incorrect Address Details
Please ensure that all delivery information provided at checkout is complete and accurate.
Should there appear to be an issue with the delivery address, Ultimate Gifts SA may attempt to contact the customer before dispatch to verify the information provided.
However, the ultimate responsibility for supplying accurate delivery details remains with the customer.
If a customer confirms an incorrect address, provides incomplete information, or fails to provide updated information when requested, Ultimate Gifts SA cannot be held responsible for delays, failed deliveries, returned parcels, additional courier charges, or lost shipments resulting from incorrect delivery details.
Any additional shipping costs incurred due to incorrect address information will be the responsibility of the customer.