Terms of service
Terms & Conditions — Ultimate Gifts SA
Welcome to Ultimate Gifts SA. By accessing our website or placing an order, you agree to these terms and conditions. We've written them as clearly as possible so you know exactly what to expect.
All transactions are subject to the laws of the Republic of South Africa, including the Consumer Protection Act (CPA).
1. About Us
Ultimate Gifts SA is a South African online jewellery store based in Pretoria. All orders are processed and fulfilled locally and delivered nationwide across South Africa.
📧 ultimategiftssa@gmail.com
💬 WhatsApp: (+27) 072 425 3966
🕒 Support hours: Monday – Friday, 09:00 – 17:00 SAST (excluding public holidays)
We aim to respond to all enquiries within 24–48 working hours.
2. Products & Pricing
All prices are displayed in South African Rand (ZAR) and are subject to change without prior notice. Your order total is confirmed at checkout and will not change after payment is processed.
We make every effort to display product descriptions, images, and colours accurately. Minor variations or flaws may occur due to screen settings and lighting conditions. Products are subject to availability. If an ordered item becomes unavailable, a full refund will be issued.
3. Orders & Payment
All orders are processed securely through PayFast after full payment is received. By placing an order you confirm that all information provided is accurate and complete.
Ultimate Gifts SA reserves the right to cancel any order suspected of fraud or misuse. In such cases a full refund will be issued.
4. Delivery
We offer two convenient delivery options across South Africa:
Option 1 — Door-to-Door Delivery
Delivered directly to your address via The Courier Guy or Aramex.
Option 2 — PUDO Locker Collection
Collect your order from your nearest PUDO locker at your convenience. After placing your order, our team will contact you via email or WhatsApp to confirm your preferred locker location before dispatch. No order will be dispatched without confirmation.
Delivery Timeframes:
- Order processing: 24–48 hours after payment confirmation
- Estimated delivery: 8–12 working days from order confirmation
- Delivery times are estimates and may vary due to courier delays, public holidays, or high-volume periods outside our control
Free Delivery applies to all qualifying orders. Where free delivery is offered, this applies to standard door-to-door delivery and PUDO locker collection within South Africa.
Outlying & Remote Areas:
Certain remote, outlying or high risk areas may incur an additional surcharge imposed by the courier. Any such surcharge is determined solely by the courier and is not included in Ultimate Gifts SA's standard delivery offering. Where applicable, the customer will be informed and responsible for the fee set by our courier partners.
Tracking:
Once your order is dispatched you will receive a tracking number via email or WhatsApp.
PUDO Collection:
Customers selecting PUDO locker collection are responsible for collecting their parcel within the collection period specified by The Courier Guy (typically 36 hours). Failure to collect within this window may result in the parcel being returned. Any costs associated with missed collections or redelivery are the responsibility of the customer.
Incorrect Address Details:
Please ensure all delivery information is complete and accurate at checkout. Ultimate Gifts SA cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete address information provided by the customer. Where an address cannot be verified, our team will contact you before dispatch.
5. Returns & Refunds
We want you to love every order from Ultimate Gifts SA. If something isn't right, please contact us and we'll resolve it quickly and fairly.
We accept returns when:
- Your item arrives damaged or incomplete
- You received the incorrect item
Please contact us within 5 days of receiving your order with your order number, a photo of the issue, and a brief description. We will not be able to process return requests submitted after this window.
Once your return is approved:
- We will arrange collection via PUDO
- Refunds are processed within 5–10 working days to your original payment method
- A processing fee may apply
We are unable to accept returns for:
- Change of mind
- Incorrect size, colour, or style selected by the customer at checkout
- Normal wear and tear over time
- Items damaged through misuse or failure to follow care instructions
- Items not in their original unused condition
If you are unsure about a product before purchasing, please contact us via WhatsApp or email before placing your order — we're happy to help you choose the right piece 💛
6. Jewellery Care
All Ultimate Gifts SA jewellery is crafted from tarnish-resistant material, designed for everyday wear.
To maintain your jewellery's appearance and longevity:
- Avoid prolonged contact with water, perfume, lotions, and harsh chemicals
- Store in a dry place when not wearing
- Wipe gently with a soft cloth after wear
With proper care your jewellery will maintain its quality and shine for an extended period. Natural wear over time with frequent use is not considered a manufacturing defect and does not qualify for return or replacement.
7. Allergies & Sensitivities
Some products may contain metals or coatings that could cause reactions in individuals with specific sensitivities. Customers are responsible for reviewing product descriptions carefully before purchasing. Ultimate Gifts SA cannot guarantee that all products are hypoallergenic unless explicitly stated, and shall not be held liable for adverse reactions resulting from product use except where required by law.
8. Courier Liability
Once an order has been handed over to the courier, Ultimate Gifts SA is not responsible for delays caused by the courier service. Risk transfers to the courier during transit. We will assist customers in tracking parcels and lodging courier claims where possible.
9. Limitation of Liability
Ultimate Gifts SA's liability is limited to the value of the order placed. We are not liable for indirect or consequential losses arising from the use of our products or services beyond what is required under South African consumer protection law.
10. Intellectual Property
All website content including text, images, branding, and logos is the property of Ultimate Gifts SA and may not be used, copied, or reproduced without written permission.
11. Governing Law
These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.
12. Changes to These Terms
We reserve the right to update these terms at any time. Continued use of our store following any changes constitutes acceptance of the updated terms. The most current version is always available on our website.
13. Contact Us
For any questions, concerns, or assistance with your order:
📧 ultimategiftssa@gmail.com
💬 WhatsApp: [your number]
🕒 Monday – Friday, 09:00 – 17:00 SAST
When contacting us please include your order number and a brief description of your enquiry. We aim to respond within 24–48 working hours.
We're a small South African business and we genuinely care about every customer. If something isn't right, please reach out — we'll always do our best to make it right. 💛