🔄 Refund & Return Policy

We want you to love your purchase from Ultimate Gifts. Please review our return policy carefully.

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Returns Eligibility
Due to the curated and made-to-order nature of our products:

• Returns are only accepted if the item is damaged, defective, or incorrect
• Items must be reported within 48 hours of delivery
• Items must be unused and in original packaging

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Non-Returnable Items
We do not accept returns for:

• Change of mind
• Incorrect size, colour, or style chosen by the customer
• Items damaged due to misuse or normal wear and tear

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Refund Process
Once your return request is approved:

• Refunds will be processed within 5–10 working days
• Refunds will be issued to the original payment method
• Refunds will carry a R199 processing fee 

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Return Shipping Costs

• If the item is incorrect, return shipping will be covered by Ultimate Gifts
• If approved for any other reason, return shipping costs are the responsibility of the customer

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How to Request a Return
Please contact us at ultimategiftssa@gmail.com with:

• Order number
• Photos of the issue
• Brief explanation
• Approved returns are processed via PUDO, Our team will arrange collection.